How can we help you?

1. What is G Delivers?

G Delivers is a hyperlocal on-demand delivery platform that brings food, groceries, pharmacy items, parcels, and other daily needs directly to your doorstep — all through one app.

2. What types of deliveries can I order?

You can order:

• Food delivery from local restaurants
• Grocery delivery including fresh produce and household essentials
• Pharmacy delivery for medicines and health products
• Shop & retail delivery (clothes, gadgets, lifestyle items)
• Parcel delivery for packages and documents
• Pabili/Pick-Up (we buy or pick up items you need)

All delivered conveniently to you.

3. How do I use G Delivers?

1. Download the app from Google Play or the App Store.
2. Create an account with your details.
3. Choose the service you want (food, groceries, pharmacy, etc.).
4. Browse stores and items, add them to cart, and checkout.
5. Track your delivery in real time right in the app.

4. How long will my delivery take?

Delivery times generally range from 10–40 minutes depending on your location and service. Some areas may benefit from ultra-fast 10-minute delivery offerings.

5. What areas do you serve?

G Delivers operates in 50+ cities across the Philippines, including major urban areas like Metro Manila, Cebu City, Davao City, Iloilo, Bacolod, and many more. Service availability varies by city and service type.

6. Can I track my order?

Yes — the app provides real-time tracking so you can see where your order is from the store to your doorstep.

7. What payment methods are accepted?

Payment options vary by location, but typically include secure in-app payments (cards, wallets) and may offer cash on delivery depending on availability and local policies. Always confirm available methods in your app at checkout.

10. Is my payment secure?

Yes — G Delivers uses secure payment gateways and partner verification to help ensure your transactions and delivery experience are safe and reliable.

8. What do I do if I need help with my order?

If you experience issues (delivery, product concerns, or app questions), you can contact customer support directly via:

• 📧 hello@gdelivers.com
• 📞 +63 907 780 4848

Support hours are typically daily, and responses are often within 24 hours.

9. Can I earn money or partner with G Delivers?

Yes — you can join the platform as:

• Delivery Partner (rider) to earn by delivering orders, or
• Store Partner (merchant) to sell and deliver products through the app.

Both options let you grow your earnings while supporting local communities.