Welcome to G Delivers, a delivery service operating in Masbate City, Philippines. Your privacy is
important to us, and we are committed to protecting your personal data. This Privacy Policy explains
how we collect, use, store, and protect your information in accordance with Republic Act No. 10173
(Data Privacy Act of 2012).
1. Information We Collect
We collect the following types of data when you use G Delivers:
Personal Information:
- Name
- Phone number
- Email address
- Delivery address
- Payment details
- Profile picture (if applicable)
Device and Usage Information:
- IP address
- Device model and operating system
- Location data (with your consent)
- App usage analytics
Transactional Information:
- Order details (food, pharmacy, grocery, shop, or parcel delivery)
- Transaction history
- Payment records
Communication Data:
Messages, feedback, and customer support interactions
2. How We Use Your Information
We collect and process your personal data for the following purposes:
- To provide, improve, and personalize our services
- To process and fulfill orders, including payments and deliveries
- To verify your identity and prevent fraud
- To communicate updates regarding your orders and services
- To enhance security and ensure user safety
- To improve our platform's functionality and user experience
- To comply with legal obligations and enforce our terms of service
- To offer customer support and resolve disputes
3. Payments and Payment Processing
G Delivers partners with Xendit, a secure third-party payment gateway, to process payments. When
making a transaction, your payment details, including card or e-wallet information, are securely
processed by Xendit. Xendit collects and stores payment information in accordance with industry
security standards (PCI-DSS) to protect your financial data.
4. How We Share Your Information
We do not sell your personal data. However, we may share your information under the following
circumstances:
- With Delivery Riders – Your name, contact number, and delivery address will be
shared with our delivery personnel to fulfill your order.
- With Partner Merchants – Necessary details will be shared with partner stores
for order processing.
- With Payment Providers – Your payment details are securely processed through
Xendit.
- With Service Providers – We may share data with trusted third parties, such as
analytics, cloud storage, and customer support tools.
- With Legal Authorities – When required by law or to protect our rights and
users' safety.
5. Location Data Usage
We collect and use location data to facilitate order deliveries, track riders, and enhance service
accuracy. Location tracking is required only when the app is in use and is not shared with
unauthorized parties. You may disable location tracking via device settings, but this may affect app
functionality.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes stated above. After
this period, your data will be securely deleted unless required for legal, regulatory, or security
purposes.
Data Collection and Storage
We value your privacy and handle your data responsibly.
- Information We Collect: We may collect user-provided data such as name, email
address, and usage analytics solely to improve app performance and user experience.
- Use of Data: Data is used for app functionality, analytics, and customer
support only. We do not sell or share user data with third parties for marketing purposes.
- Storage and Security: User data is securely stored using industry-standard
encryption and protected from unauthorized access.
- User Control: Users can request to delete their data or account at any time by
contacting our support team.
- Third-Party Services: If the app integrates with third-party services (e.g.,
Firebase, Google Analytics, or Payment Gateways), their privacy policies also apply, and users
are encouraged to review them.
- Children's Privacy: Our app does not knowingly collect personal data from
children under the age of 13 (or as defined by local law).
7. Data Security Measures
We implement industry-standard security measures to protect user data, including:
- Encryption of sensitive data
- Secure access controls to prevent unauthorized access
- Regular system audits and updates to maintain security
8. Your Rights Under the Data Privacy Act of 2012
You have the following rights:
- Right to Access – Request a copy of your personal data.
- Right to Rectification – Request corrections to inaccurate or outdated data.
- Right to Erasure – Request deletion of your personal data, subject to legal
exceptions.
- Right to Object – Withdraw consent for data processing.
- Right to Data Portability – Request a copy of your data in a digital format.
To exercise these rights, you may contact us at hello@gdelivers.com.
9. Cookies and Tracking Technologies
Our app may use cookies and similar tracking technologies to enhance your experience. You can manage
your cookie preferences through your device settings.
10. Updates to This Privacy Policy
We may update this policy to reflect changes in our services or legal requirements. Any significant
changes will be communicated through the app or our official website.
11. Camera and Media Access
Our app uses the camera and media access only for essential features:
- Proof of Delivery (POD): Riders capture delivery completion photos as evidence
for customers and admins.
- Profile Photo Upload: Riders upload profile images for identification and trust
with vendors and customers.
To comply with Google Play policies, we have:
- Added in-app disclosures before requesting permissions
- Request permissions only when needed, not at app launch
- Updated and clearly stated in our Privacy Policy the use of camera/media access, including data
purpose, storage, and protection
- Accurately declared permissions in the Play Console
12. Accurate Metadata
We ensure that all information displayed in our App Store listing is accurate and up to date.
- The app name, description, screenshots, and preview videos reflect the actual functionality of
the app.
- No misleading claims or features are mentioned.
- The keywords and category have been selected to accurately represent the app's purpose.
- All in-app purchase information is clearly described and matches the actual content delivered.
13. App Completeness
Our app is fully functional and provides complete user experience as described in the App Store
listing.
- All features, content, and links are accessible and working as intended.
- We do not include placeholder content or test screens.
- The app has been thoroughly tested to ensure stability, responsiveness, and consistent
performance across supported devices.
14. Contact Us
For any privacy-related concerns, you may contact our Data Protection Officer:
G Delivers OPC
Email: hello@gdelivers.com
Address: Purok 7 Brgy Espinosa, Masbate City, Philippines
By
using G Delivers, you agree to the terms outlined in this Privacy Policy.